Mastercare

Our Repair Plans

Appliance Repair Statistics

Choose MasterCare with decades of experience in providing expert appliance repairs and exceptional customer service that you can rely on.

Proudly repaired units
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Rated Appliance Repair Company on Hellopeter
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FREE Labour (T's & C's Apply)
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The Masters in appliance care & repair

We are the leaders in Home Appliance and Electronic Repairs. We repair all major household appliances from refrigerators and washing machines to entertainment, smart-media, and home-office devices, our specialised technicians are dedicated to restoring your peace of mind.

 

HELP! My Appliance is broken

Relax! Fridges, freezers, electric stoves, tumble dryers and washing machines – all your major household appliances can be repaired by MasterCare.

Repair Plans

Never pay for a repair again! Our flexible repair lans have you covered. Learn about our low premiums and our outstanding service.

Why We're Great At What We Do

MasterCare has been repairing major home appliances and electronics for over 40 years and offer great value for money through our affordable repair plans.

WE'RE AFFORDABLE

Your budget was the most important factor when we compiled our five-tier repair plans. You get better value and great service at whichever level you choose.

WE TAKE PRIDE IN OUR WORK

Your repairs are our pride and you'll find that our highly trained technicians have a real passion to please. While they work, our support team will keep you informed every step of the way.

YOUR DEVICES ARE OUR FOCUS

You deserve to get the best life span from all your appliances, whether in or out of warranty. At MasterCare we understand that when things break down, they need to be repaired ASAP!

WE ADAPT QUICKLY AND EFFECTIVELY

You won’t catch us on the “so last year” list when it comes to device repair, support and maintenance. We’re always up to date with the world’s latest technological trends and advances.

Appliance Repair FAQ

MasterCare Appliance Repairs

How do MasterCare appliance repairs work?

Our repair process is simple:

  1. Broken appliance? Give us a call or book a job online.
  2. Our dedicated team will come to you.
  3. Appliance fixed!

When we say that you’ll never have to worry about appliance repairs again, we mean it. Please read about our complete appliance repair process at the provided link.

Is MasterCare's repair service guaranteed?

We guarantee quality service and that if you sign up to one of our policies, you'll never have to worry about appliance repair again.

Who are the appliance repair experts in South Africa?

MasterCare is the master in appliance care & repair in South Africa.
We repair all major household appliances, from refrigerators and washing machines to entertainment, smart media, and home-office devices; our specialised technicians are dedicated to restoring your peace of mind.

Where in South Africa can I get appliance repairs from MasterCare?

We have agents across South Africa that can help you from anywhere. We have service centres across South Africa:

  • Centurion
  • Bloemfontein
  • Durban
  • Klerksdorp
  • Port Elizabeth
  • Cape Town
  • Kimberley

Find our service centres here.

How do I schedule a repair?

Call us on 087 543 6065, give us your details, and we will log a job on your behalf, or log a job online at www.mastercare.co.za/book-repair.

Which appliances can you repair?

Our specialised technicians are dedicated to restoring your peace of mind from refrigerators and washing machines to entertainment, smart media, and home-office devices.

Some of the appliance repairs we offer:

  • TV repairs
  • Fridge repairs
  • Washing machine repairs
  • Dishwasher repairs
  • Freezer repairs
  • Home theatre repairs
  • Laptop and computer repairs
  • Microwave repairs
  • Oven and hob repairs
  • Sound and audio repairs
  • Tumble dryer repairs

If my schedule changes, how do I reschedule or cancel my appointment?

Give us a call, and one of our friendly team members will reschedule or cancel your appointment.

What happens if my appliance needs a part?

We assess your major household appliance or electronic device, and if a specific part is needed, we will begin the process of sourcing and receiving your spare parts.

Will my appliance be fixed quickly?

Yes, we aim to repair your appliance the same day our technicians are dispatched.

Should the technician NOT be able to effect a repair on this first call, a new appointment will need to be booked to collect and repair your appliance or electronic item. All the relevant details will be discussed and agreed upon with you over the phone.

What are the benefits of a repair plan?

Never worry about appliance repairs again!

    • Save Thousands

You don’t have to worry about breaking the bank when disaster hits. Your small monthly fee is helping you save thousands in an emergency.

    • Specialist Care

Our dedicated team of technicians from all over South Africa specialises in taking care of all your appliance and electronics maintenance and repairs.

    • Support

You will always get the guidance you need for a hassle-free solution from our call centre support team, who are always happy to take your call.

    • Nationwide

You can call us any time, and we will come to you! We have a national footprint and are happy to assist you any time.

Who We Are

Remember the Early Bird techies? That was us! We were established way back in 1974, so with more than 40 years as a Proudly South African company, we know what makes things tick – and what sometimes makes them tock! Your essential home electronics are in good hands with us!

We Repair All These Brands and Many More

Proud service providers of:

Our Client Testimonials

From refrigerators and washing machines to entertainment, smart-media and home-office devices, our specialised technicians are dedicated to restoring your peace of mind.

I have used Mastercare for many, many years and quite frankly I do not know what I would do if I was not one of their clients. They have "saved my bacon" as the saying goes more times than I can remember and most certainly will never cancel my contract with them.
Em E
Happy Customer

jbl repair on the spot repaired jbl battery replacement done on the spot my unit is working like its still brand new.
Ruan T
Happy Customer

Mastercare. Lovely people. Quick . Feedback very good
David C
Happy Customer

mastercare quick to help. Thank you for the quick response load shedding caused by freezer to stop working, luckily you guys was fast and sorted the Gas problem out I just bought meat last week and my freezer was full its working perfectly again thank you so much
Tabby C
Happy Customer

Service excellence! Never changed since I started with Mastercare many many years ago. Request a repair and you are contacted immediately and the repair is done promptly and satisfactory. Thank you Mastercare!
Lois
Happy Customer

Pleasure dealing with this company! Mastercare has been of a great service to me for a number of years! Great service without any problems thank you
Keith V
Happy Customer

Splendid work. Efficient and knowledgable customer service reps. The technical work was carried out in good time and the device is as new. Great value for money. Just one area of improvement, the sub had smudges and bits of dust on it; it could have been polished/wiped. Excellent overall experience!
Jubilee P
Happy Customer

Microwave I had a microwave oven that kept on blowing the motherboard. Although it took 7 months, I'm still very happy because it was worth the wait. To buy a new one was just out of the question because this was a very expensive electronic model.
Lizette
Happy Customer

My experience with Master care I have been with master care for over 5 years and I had no issues with this service provider. I would recommend them to anyone who require such services.
Padmini N
Happy Customer

WOW! Exceptional! VIP Treatment! WOW! I was blown away at the level of service! Thank you! I was treated like a VIP!
KG T
Happy Customer

Very happy with the service received, superfast call-out to fix my washing machine, effective communication and professional customer service. I will use Mastercare again if any appliance need fixing!
Xavier Jordaan
Happy Customer

Brilliant service. For once in SA I can say customer service exists. From the inception to a year later when I logged my first call out. Well done guys not something we South Africans can say we experience too often
Moira M
Happy Customer

Pleasure dealing with this company! What a pleasure dealing with the staff at MasterCare. From Head Office staff to the Technicians! I took out a Repair Plan and it works like a bomb! I saved R1500 on costs! Thank you MasterCare.
Jessica K
Happy Customer

I will be failing in my duty as a very satisfied MasterCare client if I do not bring the following to your attention. I have been a client of MasterCare for many, many years and have had reason to call in on occasions. Your lady Priscilla Makumane took it to a much higher level when I called in on Monday 2 Sept. What a sweet lady. Not only did she go into detail to explain the various options I have but went the extra ten miles to send me details of your "Pick Your Plan". Thank you, Priscilla. You are a STAR and a real asset to your company.
Freddy Williams
Happy Customer

"Cynthia was so professional and caring regarding my service request. Johan, the workshop manager, was awesome too. Thank you to the great team for this service excellence. I am a proud Mastercare Customer."
Anwar Kader
Sun International, Johannesburg

“Thank you so much, Doreen, for your help with our Whirlpool machine. It is now working perfectly. You have been a great help and we appreciate all the calls you gave us with status updates and for doing such proper testing on the machine before sending it back to us. Brilliant service excellence!”
CJ Viljoen
Happy Customer

“Thanks for the assistance in repairing our washing machine. Your work was great and you didn’t give up till you resolved the problem. Thank you to Wisdom and his colleague. Great job done.”
Adele Prinsloo
Happy Customer

“Just a note of thanks and great appreciation. Master care has surprised me beyond expectation. Since logging this call, throughout the service period, it’s been smooth and timeous. Great job, team. Add me to your list of happy, satisfied clients.”
Caroline Hendricks
Happy Customer

"Mpho tested the stove and fixed the problem in about 10 minutes. Thanks to Mpho for his fantastic service as usual. He is always cheerful, efficient and he has never let me down."
Peter Attwell
Happy Customer

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