Samsung is a household name for basically any device, especially appliances. This is for good reason: Samsung is reliable, affordable, and built to last a generation or two.

But even the best appliances can run into issues over time.

This MasterGuide breaks down common problems and DIY fixes for Samsung appliances, including washing machines, fridges, and stoves.

Common Issues with Samsung Appliances #

Knowing what’s wrong is half the battle. Here are some common Samsung appliance problems and how to tackle them.

Washing Machines #

• Drum Not Spinning: This is often caused by an unbalanced load or a faulty lid switch. Redistribute your laundry and check if the lid switch is working.
• Water Leaks are usually caused by a damaged door seal or a clogged drain hose. Clean the seal and check the hose for blockages.

Fridges #

• Inconsistent Cooling: Dirty condenser coils or a faulty thermostat are common culprits. Clean the coils and test the thermostat.
• Weird Noises: This could be the evaporator or condenser fan problem. Inspect and replace any faulty fans.

Dishwashers #

Common Issues with Samsung Dishwashers #

• Dishes Do Not Come Out Clean—This is usually caused by a clogged spray arm, a dirty filter, or using the wrong detergent.
• Water Not Draining – A blocked drain hose or faulty pump can prevent proper drainage.

TVs #

• No Picture, Only Sound – This could be due to a faulty backlight or a loose HDMI connection. Try resetting the TV and checking the cables.
• TV Won’t Turn On—A power supply issue or a faulty capacitor often causes this. Unplug the TV for a few minutes and try again.

DIY Repair and Maintenance Tips #

Before you start, safety first—always unplug the appliance and check the user manual.

Samsung Washing Machine Maintenance #

• Clean the Drum – Run an empty hot water cycle with a cup of vinegar to remove buildup and prevent mould.
• Check the Hoses – Look for leaks or wear and replace hoses every five years to avoid sudden bursts.

Samsung Washing Machine Repair

• The Washer Won’t Start – Ensure the washer lid is properly closed, as some models won’t operate if the lid is open. Also, check if the Pause button is on; press the Start/Pause button again to see if the cycle begins. If water pressure is low, it may take longer for the wash to start.

• Water Drains Out Immediately – If water drains too quickly, check the drain hose. It may be clogged with coins or debris or positioned incorrectly over the drain hose hook. Try filling the spin basket halfway with water and spinning again to reset the drainage process.

• Spinning Noises and Vibrations – If the washing machine is making loud noises or excessive vibrations, check if the laundry is evenly distributed inside the drum. Spreading out the load can reduce the imbalance. Also, ensure the machine is on a stable surface and adjust the levelling legs if necessary.

Samsung Fridge Care #

• Defrost the Freezer – Too much frost reduces efficiency. If buildup exceeds a quarter-inch, manually defrost it.
• Replace Door Seals – Worn seals let cold air escape, making your fridge work harder. Swap them out for better cooling.

Samsung Fridge Repair

• Odour Issues – If your washing machine has a bad smell, check for mould or detergent buildup. Clean the drum and rubber gasket with a vinegar and baking soda solution. Ensure clothes are removed promptly after washing to prevent odours.
• Frost Build-Up – If frost is forming inside the washing machine, check if the door is sealing properly. Clean the door gasket and ensure no obstructions prevent it from closing fully.
• Water Flow Issues – If your washing machine has weak water flow, check that the water pressure is between 30 to 125 psi. Inspect the water supply hoses for blockages or leaks and clean the inlet filters if necessary.

Samsung Dishwasher Upkeep #

• Clean the Spray Arms – Remove and rinse them under running water to clear any blockages.
• Check the Drain Hose – Ensure it’s not kinked or clogged to prevent drainage issues.

Samsung Dishwasher Repair 

No Power – If the dishwasher isn’t turning on, check the power supply and test the outlet with another device. If the outlet is working, check the dishwasher’s circuit breaker.

Leaks – Inspect the door gasket for cracks or wear. Replace the gasket with a Samsung-approved part to prevent further leakage.

Strange Noises- Reassemble the dishes and ensure the tableware in the dish basket is organised. Unorganised tableware can cause noisy sounds during the cycle. Align bowl surfaces in one direction.

Samsung TV Preservation

• Check the Power Source – Plug the TV into a different outlet or test it with another device to rule out a power issue.
• Inspect Cables and Connections – Loose or damaged HDMI cables can cause display problems. Secure or replace them as needed.

Samsung TV Repair

• • No Picture/Video/Sound or Weak Signal – Perform a TV self-diagnosis ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test). If the results are normal, reboot connected devices by unplugging and replugging their power cords.
  • Remote Control Not Working –  Check if the TV’s power indicator blinks when pressing the remote’s Power button. If not, replace the remote’s batteries and ensure they are installed correctly.

• Intermittent Wi-Fi – Check the distance between the TV and modem/access point (should not exceed 15.2 meters).

 

When to Seek Professional Help #

While DIY repairs can resolve minor issues, certain situations require expert intervention:

• Complex Electrical Problems: Handling intricate electrical components without proper knowledge can be hazardous.
• Gas Appliance Repairs: Gas-related issues pose significant risks and should always be addressed by professionals.
• Persistent Issues: If problems persist despite troubleshooting, it’s advisable to consult a certified technician.

For over 40 years, MasterCare has been a trusted name in appliance repair in South Africa. They specialise in servicing a wide range of appliances, including Samsung products. 

Preventative Measures #

Regular maintenance can extend the lifespan of your appliances:

• Routine Cleaning: Keep appliances free from dust and debris to ensure optimal performance.
• Timely Replacements: Replace worn-out parts promptly to prevent further damage.
• Adhere to Manufacturer Guidelines: Follow the user manual for maintenance schedules and operational tips.

MasterCare Repair Plans #

MasterCare’s repair plans are a safety net for your appliances. More affordable than your daily coffee fix, our plans can cover all your home appliances.

There are no costly surprises—just expert repairs, hassle-free! Our dedicated technicians are ready to keep your devices in tip-top shape. Plus, with service centres across South Africa, help is always nearby.