Mastercare

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Wesley Rabie - CEO of MasterCare

We are here to serve you, if you have any complaints, speak to me directly.

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Where it all began

South Africans have trusted us for decades, which is why we’re the preferred maintenance partner to this day. Our name may have changed, but our service remains!
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Our History

MasterCare has a 45-year history in South Africa’s retail, manufacturing, service and repair industry.  This includes all repairs on major household appliances, desktops and laptops.  We have 7 branches, a national footprint of local agents, agents in Namibia, Botswana, Lesotho and Swaziland. This makes us the service provider for end-users who own a total of 100 000+ units.  The services we offer also include manufacturer’s warranty repairs, extended warranty repairs, out of warranty repairs, evaluation of imported products and assessing the parts required for the warranty period. 

Company Timeline

ALL YOUR APPLIANCES COVERED FOR LESS

Check out our five-tier Repair Plan options that suit every pocket.

Repair Plans

Company Timeline

MasterCare has a 45-year history in South Africa’s retail, manufacturing, service and repair industry. This includes all repairs on major household appliances, desktops and laptops.

Year - 1974

MasterCare was established at the inception of TV broadcasting and competed successfully in an intensely competitive environment.
Year - 1974

Year - 1975

Early Bird Services was established in 1975 to provide maintenance and repair services to the new TV market. The Early Bird name and the “Roadrunner” logo became widely known and contributed to the company’s success. Branches were located in easily accessible retail precincts, and were supported by an agent network servicing the more remote areas.
Year - 1975

Year - 1987


Teljoy Holdings acquired MasterCare to predominantly manage the Teljoy rental fleet as an in-house service provider.

Year - 1987

Year - 2000

Teljoy Holdings was procured by Vodacom, who became the sole owner in January 2000. A milestone development occurred the following year when a successful management buy-out was negotiated by MasterCare management, setting the company on a new path of development and growth. MasterCare expanded to encompass installation, services and repairs to major home appliances, and was repositioned to service the retail trade. The service includes the in and out of warranty period, adding value to the products in the Trade. MasterCare became a leader in the industry with incredible service and exceptional customer care, backed by a fully integrated information technology system.
Year - 2000

Year - 2004

Over decades, MasterCare built a mutually beneficial business relationship with the JD Group. MasterCare took over all warranty repairs for the Group while maintaining a high level of service delivery.
Year - 2004

Year - 2005

After re-engineering our centrally located branches in all major cities, we linked them to our National Call Centre, who put our customers in contact with their closest branch, operators, trained technicians and agents.

Year - 2005

Year - 2009

MasterCare acquired Early Bird Services from Ellerines Holdings to combine forces, enhance the national footprint and merge commercial customers and consumers.
Year - 2009

Year - 2019

MasterCare rebrands and upgrades their products to augment their value-for-money offerings.
Year - 2019

Our Client Testimonials

From refrigerators and washing machines to entertainment, smart-media and home-office devices, our specialised technicians are dedicated to restoring your peace of mind.

I will be failing in my duty as a very satisfied MasterCare client if I do not bring the following to your attention. I have been a client of MasterCare for many, many years and have had reason to call in on occasions. Your lady Priscilla Makumane took it to a much higher level when I called in on Monday 2 Sept. What a sweet lady. Not only did she go into detail to explain the various options I have but went the extra ten miles to send me details of your "Pick Your Plan". Thank you, Priscilla. You are a STAR and a real asset to your company.
Freddy Williams
Happy Customer

"Cynthia was so professional and caring regarding my service request. Johan, the workshop manager, was awesome too. Thank you to the great team for this service excellence. I am a proud Mastercare Customer."
Anwar Kader
Sun International, Johannesburg

“Thank you so much, Doreen, for your help with our Whirlpool machine. It is now working perfectly. You have been a great help and we appreciate all the calls you gave us with status updates and for doing such proper testing on the machine before sending it back to us. Brilliant service excellence!”
CJ Viljoen
Happy Customer

“Thanks for the assistance in repairing our washing machine. Your work was great and you didn’t give up till you resolved the problem. Thank you to Wisdom and his colleague. Great job done.”
Adele Prinsloo
Happy Customer

“Just a note of thanks and great appreciation. Master care has surprised me beyond expectation. Since logging this call, throughout the service period, it’s been smooth and timeous. Great job, team. Add me to your list of happy, satisfied clients.”
Caroline Hendricks
Happy Customer

"Mpho tested the stove and fixed the problem in about 10 minutes. Thanks to Mpho for his fantastic service as usual. He is always cheerful, efficient and he has never let me down."
Peter Attwell
Happy Customer

We Repair All These Brands and Many More

All the brands we service but not limited to.

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